Three steps, fast turnaround.
Submit the referral
Use the online form or call. It takes a few minutes and asks only for non-clinical routing information.
We confirm and follow up
Our team contacts the referral source using the method selected, usually within one business day, and faster for urgent referrals.
Assessment and start
We arrange an assessment, build the plan with the patient and family, and coordinate the start of care.
Referral FAQ.
What can Aveno support?
Personal care, companion care, respite care, in-home aide services, and nursing support, across the Charlotte metro. If a referral falls outside what we can provide, we say so quickly rather than sitting on it.
How fast do you respond to referrals?
We aim to acknowledge referrals within one business day and to move faster on referrals marked urgent or tied to a discharge date.
What information should I send?
Only what's needed to make contact: patient name, county, service requested, urgency, and how to reach you. Please do not send diagnoses, medication lists, or clinical records through the web form — a secure process is used once we connect.
Do you accept Medicare or Medicaid referrals?
Aveno is not representing itself as a Medicare-certified or Medicaid-enrolled provider. Discuss payment specifics with our team; many patients use private pay or long-term care insurance.
What's your service area?
The Charlotte, North Carolina metro area at launch. We confirm coverage for a specific address when we follow up.